Last updated: August 2026

 

1. About us and these terms

1.1        These terms and conditions (“Terms“) govern your purchase and use of the MiMs Membership (“Membership“), operated by Mums in Marketing Ltd, a company registered in England and Wales (company number 13237607), whose registered office and correspondence address is Crown House, 27 Old Gloucester Street, London WC1N 3AX (“we“, “us“, “our“).

1.2        “Mums in Marketing” is our free community and company. The “MiMs Membership” is our separate paid membership programme. These Terms apply to the paid MiMs Membership. Nothing in these Terms affects your access to, or removes our right to change or withdraw, the free community.

1.3        You can contact us at hello@mumsinmarketing.net. This is also the address for any legal or formal notices under these Terms.

1.4        By purchasing or using the Membership you agree to these Terms. Please read them carefully and save a copy for your records.

 

2. Who can join

2.1        The Membership is aimed at marketing professionals and is intended for business and professional use. You may use the Membership and its resources in connection with your trade, business, or profession.

2.2        Our members include a mix of individuals, sole traders/freelancers, and limited companies. Some of these members are “consumers” (individuals acting wholly or mainly outside their trade, business, craft, or profession). Where you are a consumer, you have additional legal rights that these Terms do not affect, and any term that conflicts with those rights will not apply to you to that extent.

2.3       The Membership is currently offered primarily to members in the United Kingdom. If you access or purchase the Membership from outside the UK, you are responsible for compliance with your local laws, and we make no representation that the Membership is appropriate or available for use in your location.

2.4       To join, you must be at least 18 years old and able to enter into a legally binding contract. If you are purchasing on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these Terms, and references to “you” include that organisation.

 

3. What the Membership includes

3.1        Depending on the tier you purchase, your Membership may include some or all of the following:

(a) access to membership site content;

(b) coaching;

(c) live calls and webinars;

(d) access to our community and social platforms;

(e) downloadable resources.

3.2       We may also make available, separately from Membership, online courses and event tickets. These may be subject to their own additional terms notified to you at the point of purchase.

3.3       We do not currently sell physical products. If we introduce them in future, additional terms (including delivery terms) will apply.

3.4       We may update, add to, improve, or remove content and features from time to time, provided the Membership as a whole remains substantially consistent with what you paid for.

3.5       Availability. We aim to make the Membership available at all times, but access is provided on an “as available” basis and depends on third-party platforms and internet connectivity. We may occasionally suspend or restrict access to carry out maintenance, updates, or repairs, and will try to give reasonable notice of any planned interruption where we can. We are not liable for any unavailability caused by factors outside our reasonable control.

 

4. Membership tiers, pricing and VAT

4.1        The available Membership tiers, their features, and their prices (for example monthly, annual, and lifetime options) are set out at [LINK / SCHEDULE].

4.2       All prices are inclusive of VAT. We are VAT-registered under VAT number GB 443 433 216. The VAT element will be shown at checkout.

4.3       We may change our prices from time to time. Any price change will not affect the price of a Membership term you have already paid for, but will apply on your next renewal, and we will give you reasonable advance notice of any change to a recurring price.

 

5. Payment

5.1        We accept payment by card via Stripe and by direct bank transfer. Card payments are processed by our payment processor; we do not store your full card details.

5.2       For recurring Memberships (for example monthly or annual plans), you authorise us to charge the applicable fee automatically on each renewal date using your chosen payment method until the Membership is cancelled in accordance with clause 9.

5.3       Instalment plans. Where you choose to pay in instalments, you are purchasing a full Membership term and committing to pay the total price for that term. If you stop paying part-way through, the remaining instalments for the committed term remain due and payable, and we may (subject to clause 5.4) require you to pay the outstanding balance. Access may be suspended while any payment is overdue.

5.4       If you are a consumer, clause 5.3 applies only to the extent permitted by law. We will not seek to recover more than a genuine pre-estimate of our loss or any amount that would be an unfair term under the Consumer Rights Act 2015.

5.5       Late payment (business members). If you are a business and any payment is overdue, we may charge interest on the overdue amount at the rate of 4% per year above the Bank of England base rate from time to time, accruing daily from the due date until payment is made, whether before or after judgment. This clause does not apply if you are a consumer, whose position on late payment is governed by law.

 

6. Lifetime membership

6.1        Where you have purchased a “lifetime” Membership, “lifetime” means the operational lifetime of the MiMs Membershipprogramme itself – not your own lifetime. Your lifetime Membership continues for as long as we operate the MiMs Membership in substantially its current form.

6.2       We may close, discontinue, or materially restructure the MiMs Membership at any time. If we do so, your lifetime Membership will end.

6.3       If we permanently close the MiMs Membership or replace it with a genuinely different product (not simply the same membership re-presented under a new name), we will provide a pro-rata refund to lifetime members calculated by reference to the annual rate applicable at the time your lifetime Membership was purchased, over a reference period of 2 years and 7 months (31 months). No refund is payable once that reference period has elapsed from the date of your lifetime purchase.

6.4       For clarity, moving your lifetime Membership to a new platform, or making changes or improvements to the MiMs Membership, does not by itself trigger a refund under clause 6.3.

 

7. Your right to cancel – consumers (14-day cooling-off)

7.1        If you are a consumer buying at a distance (for example online), you normally have the right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and to receive a refund.

7.2        Immediate access and waiver of the cooling-off right. The Membership is digital content and services made available for immediate use. If you ask us to start providing the Membership immediately (i.e. before the 14-day period ends), you acknowledge and agree that:

(a) you expressly request that we begin supplying the Membership straight away; and

(b) you acknowledge that you will lose your right to cancel once the Membership has been fully performed, and that where the Membership is a service supplied during the cancellation period you will be charged for what you have used up to the point of cancellation.

7.3        This consent will be presented to you as a tick-box or equivalent confirmation at checkout, and your purchase cannot complete without it.

7.4        To cancel within the cooling-off period (where it applies), email us at hello@mumsinmarketing.net before the 14 days expire. We will process any refund due within 14 days.

7.5        Renewal cooling-off (consumers only). If you are a consumer, you have an additional 14-day cooling-off period during which you may cancel without penalty each time you become liable for a “relevant renewal” – meaning either the first payment due after any free or discounted introductory period ends, or the renewal of a Membership term of 12 months or more. This renewal cooling-off right applies in addition to the initial cooling-off right in clause 7.1, cannot be waived, and does not apply to rolling Membership terms shorter than 12 months. This clause does not apply if you are a business.

7.6       Refund on cancellation during a renewal cooling-off period (consumers only). If you are a consumer and you cancel during a renewal cooling-off period under clause 7.5, you are entitled to a proportionate refund of amounts paid for the renewal term, calculated by reference to the total price for that term and any Membership you have used up to the point of cancellation. This clause operates as an exception to clause 9.2.

 

8. Voluntary satisfaction guarantee

8.1        In addition to any statutory rights you may have, we offer a voluntary satisfaction guarantee. If you are not satisfied with the Membership, you may request a full refund of the amount you paid for your current Membership term by emailing us at hello@mumsinmarketing.net within 14 days of your purchase or renewal date. This guarantee is offered as a goodwill gesture, is separate from and additional to your legal rights (including any consumer cancellation rights under clause 7) and does not limit or replace those rights. We will process any refund due under this clause within 14 days of receiving your request, using the same payment method you used to pay. On a refund under this clause, your Membership will end and your access to Membership benefits will cease. This guarantee applies once per member and does not apply where we reasonably consider it is being misused.

 

9. Ongoing cancellation and renewals

9.1        You may cancel a recurring Membership at any time through your account on our website, or by emailing us at hello@mumsinmarketing.net.

9.2       If you cancel a recurring Membership, cancellation takes effect at the end of your current paid period. You will retain access until the end of that period, and you will not be charged for the next period. We do not provide pro-rata refunds for the remainder of a paid period once it has started, except where required by law or under clause 7.

9.3       After your Membership ends, your access to the membership site, downloadable resources, community platforms, and other Membership benefits will cease. You should download any resources you wish to keep before your Membership ends.

9.4       Reminder notices (consumers only). If you are a consumer on a recurring Membership, we will send you reminder notices before your Membership renews and before payment is taken. For rolling and annual Memberships we will send a reminder at least every six months, and for any Membership renewing for a term of 12 months or more we will send a further reminder before the renewal date. Each reminder will be clear and prominent and will set out the renewal date and amount, any increase in the amount payable, whether and when any further payments will fall due, the total minimum amount payable if you do not cancel, and how to cancel in time to avoid the next payment (including our contact details and the relevant deadline). This clause does not apply if you are a business.

9.5       Confirmation of cancellation (consumers only). If you are a consumer, we will provide written confirmation of your cancellation by email – within 24 hours where you cancel online, and otherwise within three working days of receiving your cancellation. This clause does not apply if you are a business.

 

10. Acceptable use and community conduct

10.1      We operate community and social spaces for members, which currently include Facebook and WhatsApp groups. We may add, change, or move to different community or social platforms at any time.

10.2      You agree to behave respectfully and professionally in all community spaces and not to post content that is unlawful, defamatory, harassing, discriminatory, infringing, spam, or otherwise objectionable.

10.3      We may, at our discretion, moderate, remove content, and suspend or remove any member from the community or the Membership for breach of these Terms or our community guidelines. Where you are a consumer and we terminate for a serious breach, this does not affect your statutory rights.

10.4      Your account. Membership is personal to you. You must keep your account login details confidential, must not share them with, or allow access by, any other person, and must not resell, sublicense, or otherwise make your Membership or its content available to any third party. You are responsible for all activity that takes place under your account. We may suspend or terminate access where we reasonably believe login details are being shared or the Membership is being used by more than one person, and, where the breach is serious, we may do so without refund (subject to your statutory rights if you are a consumer).

10.5      Indemnity. If you are a business, you agree to indemnify us against all losses, damages, costs, and expenses we suffer or incur arising out of or in connection with any content you post, your breach of these Terms, or your misuse of the Membership or community spaces. This clause does not apply if you are a consumer.

 

11. Intellectual property and licence

11.1       All content we provide through the Membership (including site content, resources, recordings, and materials) is owned by us or our licensors and is protected by intellectual property laws. You may use it for your own business and professional purposes but may not resell, redistribute, or publish it without our written permission.

11.2      Your content. If you post content in our community spaces or submit content to us, you grant us a worldwide, royalty-free, non-exclusive licence to use, store, reproduce, and display that content for the purposes of operating and promoting the MiMs Membership and Mums in Marketing.

11.3      Recordings. Live calls and webinars may be recorded. By participating, you consent to being recorded and to us using those recordings (including any contributions you make) for Membership delivery and for our marketing and promotional purposes. If you do not wish to appear, please keep your camera and microphone off and do not post in the chat, or let us know in advance.

 

12. Data protection and third parties

12.1      We process personal data in accordance with UK GDPR and our Privacy Policy, available at Privacy Policy | Mums in Marketing. Please read it to understand how we handle your data.

12.2      We use third-party tools and platforms to deliver the Membership (for example web hosting, membership and website plugins, community platforms, email providers, and Zoom for calls). These providers process data on our behalf under appropriate agreements.

12.3      Coaching enquiries. If you make an enquiry about coaching, we may pass your contact details to one or more independent “MiMs Approved Coaches“. These coaches are third parties independent of us and act as separate data controllers for their own purposes. We will only share your details where you have asked us to connect you or have otherwise consented, and you can withdraw that consent at any time by contacting us.

 

13. Liability

13.1      Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

13.2      If you are a consumer, we are responsible for foreseeable loss and damage caused by us, but we are not responsible for any loss that is not foreseeable. We do not exclude your statutory rights.

13.3      If you are a business, subject to clause 13.1, we exclude all implied terms to the fullest extent permitted, we are not liable for loss of profit, revenue, business, or anticipated savings, or any indirect or consequential loss, and our total liability arising out of or in connection with the Membership is limited to the fees you paid in the 12 months before the claim arose.

13.4      The Membership provides guidance and resources for marketing professionals. It does not constitute professional, legal, or financial advice, and results are not guaranteed.

 

14. General

14.1      We may update these Terms from time to time. For recurring Memberships, material changes will apply from your next renewal and we will give you reasonable notice.

14.2      If any provision is found to be unlawful or unenforceable, the rest of the Terms remain in effect.

14.3      Force majeure. We are not liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from events or circumstances beyond our reasonable control, including power or internet failures, failure of third-party platforms or suppliers, acts of God, epidemic or pandemic, strikes, or government action. If such an event prevents us from providing the Membership for a sustained period, either party may end the Membership and, if you are a consumer, you will receive a refund for any period paid for but not received. Where you have purchased a lifetime Membership, any refund on such termination is instead governed by clause 6.3.

14.4      Assignment and transfer. We may transfer, assign, novate, or subcontract our rights and obligations under these Terms to another organisation, for example as part of a sale or reorganisation of our business, and we will tell you if this happens and ensure it does not affect your rights under these Terms. You may not transfer or assign your Membership or any of your rights or obligations under these Terms to anyone else without our prior written consent.

14.5      Entire agreement. These Terms, together with any tier-specific or product-specific terms notified to you at the point of purchase, constitute the entire agreement between you and us in relation to the Membership and supersede any prior arrangements. Except where you are a consumer, you acknowledge that you have not relied on any statement or representation that is not set out in these Terms.

14.6      No waiver. If we do not insist that you perform any of your obligations under these Terms, or if we delay in enforcing our rights against you, that does not mean we have waived our rights and will not prevent us from enforcing them later.

14.7      Third-party rights. Except as expressly stated in these Terms, no one other than you and us has any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999. For the avoidance of doubt, MiMs Approved Coaches are independent third parties and are not parties to these Terms.

14.8      Notices. Any notice you need to give us under these Terms should be sent by email to hello@mumsinmarketing.net. We will contact you using the email address or contact details you provided when you purchased your Membership. Notices sent by email are deemed received at the time of transmission or, if sent outside business hours, at 9am on the next working day.

14.9      Complaints and dispute resolution. If you have a complaint, please contact us first at hello@mumsinmarketing.net and we will try to resolve it promptly. If we cannot resolve a dispute with a consumer through our internal complaints process, alternative dispute resolution (ADR) may be available through a certified ADR provider; while we are not obliged to use a particular ADR scheme, we will let you know if we agree to do so. This does not affect your right to bring court proceedings.

14.10    These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction.